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Terms and condition

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Terms and Conditions

Last Updated: [15/06/2026]

1. Introduction

Welcome to FresiaExpress ("Company," "we," "us," "our"). FresiaExpress is a delivery platform that connects users ("Customers") with third-party delivery personnel ("Drivers") for the pickup and delivery of goods.

By downloading, accessing, or using the FresiaExpress mobile application ("App"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree, do not use the App.

2. Definitions

  • "Customer" – any individual or entity requesting delivery services via the App.

  • "Driver" – an independent contractor who accepts delivery requests through the App.

  • "Delivery Order" – a specific request for pickup and delivery of an item.

  • "Platform" – the FresiaExpress mobile app and related services.

3. Eligibility

You must be at least 18 years old to use the App. By using FresiaExpress, you confirm that:

  • You have the legal capacity to enter into these Terms.

  • You will provide accurate, current, and complete information.

  • You are not located in a country where use of such services is prohibited by law.

4. How FresiaExpress Works

  • FresiaExpress acts as a technology platform connecting Customers and Drivers.

  • We do not provide delivery services ourselves. Drivers are independent contractors, not employees or agents of FresiaExpress.

  • When a Customer creates a Delivery Order, a nearby Driver may accept it.

  • FresiaExpress facilitates payment, tracking, and communication but is not responsible for the actual act of delivery.

5. Customer Obligations

As a Customer, you agree to:

  • Provide accurate pickup and delivery locations.

  • Ensure delivery items are legal, safe, and not prohibited (see Prohibited Items below).

  • Be present at the delivery location if required, or provide clear instructions for unattended delivery.

  • Pay all applicable fees, including delivery charges, service fees, and tips.

  • Not misuse the App (e.g., fraudulent orders, harassment of Drivers).

6. Driver Obligations

As a Driver, you agree to:

  • Complete deliveries in a timely and professional manner.

  • Handle items with reasonable care.

  • Comply with all traffic laws and safety regulations.

  • Maintain valid driver’s license, insurance, and vehicle registration.

  • Not subcontract deliveries without FresiaExpress’s permission.

  • Not discriminate against any Customer or location.

7. Prohibited Items

The following items may not be delivered via FresiaExpress:

  • Illegal drugs, narcotics, or paraphernalia.

  • Weapons, explosives, or hazardous materials.

  • Stolen goods.

  • Perishable items requiring temperature control unless special packaging is used and disclosed.

  • Live animals (except with prior written approval).

  • Alcohol and tobacco (where prohibited by law or without proper age verification).

FresiaExpress reserves the right to refuse or cancel any Delivery Order containing prohibited items.

8. Fees and Payments

  • Delivery fees are calculated based on distance, time, and demand.

  • Customers authorize FresiaExpress to charge the provided payment method for the total amount.

  • Drivers receive a percentage of the delivery fee plus 100% of tips.

  • FresiaExpress may charge a service fee to Customers and a commission fee to Drivers.

  • All fees are exclusive of taxes where applicable.

9. Cancellations and Refunds

Customer cancellations:

  • Free cancellation within 3 minutes of placing order.

  • After a Driver accepts, cancellation may incur a fee (e.g., to compensate the Driver).

  • If the Driver is already at pickup, full delivery fee may apply.

Driver cancellations:

  • Drivers may cancel before pickup; repeated cancellations may result in account suspension.

  • Once picked up, Driver must complete delivery or contact support.

Refunds:

  • Refunds are issued at FresiaExpress’s discretion for issues such as wrong or undelivered items.

  • No refunds for change of mind after delivery has begun.

10. Liability and Disclaimer of Warranties

  • FresiaExpress provides the Platform "AS IS" and "AS AVAILABLE." We do not guarantee that delivery will be uninterrupted, error-free, or secure.

  • We are not liable for the actions, omissions, or quality of service provided by Drivers.

  • We are not responsible for loss, damage, or delay caused by accidents, traffic, weather, or incorrect addresses provided by Customer.

  • Maximum liability of FresiaExpress to any user is limited to the amount paid by the Customer for the specific Delivery Order in question.

11. Indemnification

You agree to indemnify and hold harmless FresiaExpress, its officers, employees, and affiliates from any claims, damages, losses, or expenses arising from:

  • Your violation of these Terms.

  • Your delivery or receipt of prohibited items.

  • Your interaction with other users.

  • Any breach of applicable laws.

12. Account Suspension and Termination

FresiaExpress may suspend or terminate your account if you:

  • Violate these Terms.

  • Engage in fraudulent or abusive behavior.

  • Fail to pay fees.

  • Cause harm to other users or the platform.

Drivers may have their accounts deactivated for low ratings, cancellations, or safety violations.

13. Data and Privacy

Your use of the App is subject to our Privacy Policy, which explains how we collect, use, and share your personal information (e.g., location, name, payment info). By using FresiaExpress, you consent to such processing.

14. Dispute Resolution and Arbitration

  • Any dispute arising from these Terms or the App shall first be attempted to be resolved informally via customer support.

  • If unresolved, disputes shall be resolved by binding arbitration in accordance with the rules of [insert arbitration body], in [City, State/Country], excluding class actions.

  • Small claims court actions are exempt from this arbitration clause.

15. Governing Law

These Terms are governed by the laws of [State/Country], without regard to conflict of law principles.

16. Changes to These Terms

We may update these Terms from time to time. Continued use of the App after changes constitutes acceptance of the revised Terms. Material changes will be notified via the App or email.

17. Contact Information

For questions or complaints regarding these Terms or FresiaExpress services, please contact:

FresiaExpress Support
Email: soporte@fresiaexpress.com
Phone: 
Address:

By using FresiaExpress, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.